Q: Do you have after sales support?
A: Yes, we are happy to give advice and we also have skilled
technicians available, We need your machines running in order to
keep your business running.
Q: Once we've bought a machine from you, are you able to supply us
with material?
A: We can assist you in finding the appropriate materials to suit
your machine
Q: Do you sell only standard machines?
A: No, most of our machines are built according to customers
specifications, using top brand name components
Q: What size decoiler can you supply us with?
A: From 5-ton decoiler to a 25-ton motorised hydraulic decoiler
Q: Do you have a warranty on your machines?
A: One year warranty excluding electrical components.
Q: What sales terms do you have?
A: Terms mutually agreed on and we do accept Letter of Credit by
pre arrangement.
Q: Do you have instruction manuals?
A: We provide you with instruction manuals, electricity layouts,
civil requirements, and machine drawings
Q: Once a machine arrives at our factory what happens then?
A: We will send you a technician or engineer that will commission
and install your machine, with training for your staff if required
at a separate fee.
Q: What do I need to offload my machine from the container?
A: You are not responsible for the offloading of your machinery,
and it is recommended that you use a reputable rigging company.
