Service Support
•Professional Installation and Commissioning: Our experts ensure seamless installation and thorough system
commissioning, guaranteeing optimal performance from the start.
•Comprehensive User Training: We offer in - depth training sessions, empowering your team with
the knowledge and skills to operate and maintain the system
efficiently.
•Dedicated After - Sales Service: Our responsive technical support team is available around the
clock to address any maintenance needs, ensuring long - term,
trouble - free operation of your HC261L system.
FAQ
Q: How to determine the battery whether needs maintenance?
A: To determine whether a battery needs maintenance, the energy
storage system can consider the performance parameters, appearance,
operating environment and historical data of the battery.
Q: Can the battery be recycled?
A: We provide full life cycle management service, support
environmental protection recycling, and comply with RoHS
non-pollution standards.
Q: Will the battery performance degrade under low temperature?
A: With built-in self-heating technology, the battery can be
charged and discharged normally at low temperature of -20℃ with
efficiency ≥85%.
Q: How to monitor the system status remotely?
A: Optional WiFi/4G module can be used to view real-time data such
as battery level, power, alarms, etc. via cell phone APP or web
platform.
Q: Is there any risk of fire in the battery?
A: It adopts intrinsically safe design and passes the tests of
pinprick, overcharge and short-circuit, without the risk of thermal
runaway.
Q: Is the system protected against electrical leakage?
A: The energy storage system is protected against leakage of
electricity through the following means: grounding system, earth
leakage protection device, insulation monitoring and protection,
and equipotential bonding.
