1: How to place an order?
A: The procedure is like this:
1). Contact customer service to determine the freight and product
model, configuration, quantity and other detailed information (you
can also arrange freight forwarding by yourself); 2). We provide
you with a proforma invoice according to your final decision, which
contains all product details;
3). You need to arrange 30% of the payment to our bank account, and
then we will prepare the product to start production (the cycle is
generally about 10 days, which can be shipped specifically for your
order configuration quantity);
4). After the product is completed, the remaining payment is
paid, and we arrange forwarder delivery (or we provide relevant
information to arrange forwarder transportation by ourselves).
5).After completing this process, the customer service will track
the product location and notify you when it is about to arrive and
when it arrives, so that you can quickly prepare for customs
clearance and other related issues. 6). After getting the items,
there will be a dedicated after-sales team waiting for your
follow-up feedback.
2.What is the warranty?
You can enjoy technical support by phone or email forever.We will
provide a prompt solution.We also offer the most convenient and
efficient spare parts support with competitive price.
3.What is the delivery time?
The delivery time is usually within 35 workdays after we received
your prepayment.
4.Do you provide customized service?
Yes, we offer customized service as you need for the
performance,including special requirements.
5.What is the payment method?
TT 30% as deposit, balance before shipment by TT or L/C at sight.
6. What does your FOB reference price include?
A: FOB price only includes cost. If you do not have your own
freight forwarder,
please provide us with a port near you Countries/regions, we will
quote CIF prices including shipping costs.
