FAQ:
Q1. Can I have a sample order for micro air pump?
A: Yes, we welcome sample order to test and check quality.
Q2. What about the lead time?
A: 3-5 days for Sample preparing ,20-25working days for mass production.
Q3. Do you have any MOQ limit for micro air pump order?
A: Yes,1000pcs MOQ, 1-10pcs for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: Ship by DHL, UPS, FedEx or TNT. It takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for micro air pump?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. What are the terms of trade?
A: FOB, EXW
Q7: Do you offer guarantee for the products?
A: Yes, we offer 1 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new air pump with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
