FAQ
Q1: Are you trading company or manufacturer?
A: We are factory. Welcome to visit us any time.
Q2: What kind of certificate do you have for international market?
A:We have NSF, CE .
Q3: Does the voltage can be changed for different country?
A: Yes, we can customize based on your needs.
Q4: Does the machine can fit to different country currency?
A: Payment system is customized based on local market need.
Q5: How long is your delivery time?
A: Generally it is 45 days, if the good need to be customized, then
it is according to the specific needs and quantity.
Q6: How we handle the machine malfunctions or require
fixes/technical support during the warranty period?
A: We offer free training for 5-7 days, mostly daily problem can be
handled. Free change of spare part if the problem caused from our
machine..
Q7: How frequently in a day does the machine need to be cleaned?
How long on average does it take a worker to clean the machine
once?
A: Once a day, 20-30 mins is enough
Q8: Can the software be load at computer, mobile and Ipad?
A: Yeah, it can. It is free and update from time to time.
Q9: Does the supplier can make different design of sticker?
A: Yes, we can print your design.
Q10: What kind of package of machine for export? How much it
charged?
A: Free charge three-ply board export standard packing, free of
fumigation, avoiding damage problem from long-distance shipping.
