Q1: I am a novice foreign trade, how to finish an order?
A1: First of all, you can contact us by email
(ADMIN[AT]KRELL-GIFTS.CN). our professional staff
will give you answer any questions, or, you can direct online order
according to their own requirements.
Q2: What's the order process?
A2: Submit design(you) > submit quotation(me) > confirm to
order and pay mould cost (you) > Create artwork (me)
> Approval (you) > full payment or a half payment(you) >
Production + Shipping after full payment (me)
Q3: Can I get a product sample?
A3: Yes, of course. We will make sample after you paid mould cost.
And we will take picture for your check.
If you need physical sample, we will send you by freight collect.
Q4: I'd like to know the specific delivery process.
A4: We will provide you tracking number at the time of shipping. It
could be following on internet.
Q5: I need some very urgent, how fast you can produce it?
A5: For most items, it will need only 4-7 days when in a rush.
Depending on your item, we will check schedule and get a fastest production time for you.
Q6: I received, but it’s wrong, how could I do?
A6-1: If you provide wrong info and cofirmed wrong artwork or
production plan, then sorry you will afford to re-make them.
A6-2: If we made products wrong with our artwork or production
plan, we'll re- make for you freely.
