The nature of this product is not consumer electronics for life,
all orders are made to the needs specified by customers to use on
designated server, no returns or exchange will be allowed other
than factory defect. i.e. product not within specification. Please
contact our service team for after-sales repair issues. Product
comes with 180 days warranty from the date of shipment, out of
warranty repairs can be serviced at an expense. Working time of
after-sale service is 9:00 am to 10:30 pm Beijing time, service
includes remote helping, Q&A, diagnosis, etc. All service
inquiries will be responded within 48 hours, repair work can be
expected within 7-10 working days (shipping time not included). If
the customer's site is concentrated and the number of machines is
large, professional engineers can be dispatched to repair.
After-sales precautions
1. Free maintenance
1.1 Complementary repair service including freight is provided for
within warranty period under the specified use according to the
manual.
1.2 For within warranty period, please create a maintenance order
online (the creation time of the maintenance order is subject to
the display on website), and send the product to our maintenance
point within 7 days from the creation of maintenance order.
Warranty eligibility will be determined on the date product arrives
at our repair center.
2. Not eligible for repair under Following conditions:
2.1 If any of the Following condition exists, repair service will
not be able to enjoy.
(1)Loss of miner；
(2)Third party software related damage;
(3)Any replica product of iPollo;
(4)Situation that external scratch, hair line crack, and stains
caused by manufacturing or user error, not affecting the
performance of the miner;
(5)Scrap: including but not limited to board burning, product
corrosion / oxidation, chip pad pin falling off, PCB fracture,
board hole blocking, use of POE switch, etc;
(6)Existed malicious insurance fraud behaviors according to our
judgement, including but not limited to deliberately forging or
replacing the barcode of products or parts, or other behaviors of
taking advantage of the loopholes in terms in order to obtain
after-sales maintenance services that should not be enjoyed. Please
note that if the bar code of the product or component is replaced,
the product or component with the bar code replaced and the product
or component with non local bar code will not be repaired.
2.2 For miners not eligible for repair, customer needs to pay for
return freight both ways and storage fee. Then the return of
product is feasible.
