Q1. Can I have a sample order ?
A: Yes, we welcome sample order to test and check quality. Mixed
samples are acceptable.
Q2. What about the lead time ?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for
order quantity more than
Q3. Do you have any MOQ limit ?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5
days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order ?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our
suggestions.
Thirdly customer confirms the samples and places deposit for formal
order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo ?
A: Yes. Please inform us formally before our production and confirm
the design firstly based on our sample.
Q7: Do you offer guarantee for the products ?
A: Yes, we offer 2-5 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control
system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with
new order for small quantity. For
defective batch products, we will repair them and resend them to
you or we can discuss the solution i
ncluding re-call according to real situation.
