Q1: What is your warranty ?
A: 12 months product warranty, but lifetime for services. Free
Non-consumable components will be provided if any performance
failure occurs
within 12 months, caused by non-human damage.
Q2: How-to video provided ?
A: Yes. If required, our engineers will record a specialized how-to
video for you.
Q3: Are your company a trading one or a factory?
A: Yes, we are a manufactured factory & trade (integration).15
years focusing on test instruments field. Six years exporting
experience, warmly
welcome to visit our plant (factory), we also support OEM and ODM.
Q4: After an order is placed, when to deliver?
A: Generally about 15 days. If we have inventory, we can arrange
shipment within 7 days. Please be aware that our production lead
times depend
on specific items and item quantities.
Q5: What about the after-sales service and product’s quality?
A: 12 months warranty. After the warranty, the professional
after-sale service team will provide perfect technical support. And
help the customer
solve problems encountered while using our product, handles
problems and complaints professionally and timely. Each of the
instruments must
be carried out 100% quality examination and test when shipping and
delivery goods. Product use training, each of our product provide
video
training to show you how to install & operate. Engineers would be
to go abroad for training and repairing.
Q6: What about the packing of equipment?
A: Covered with air bubble film before put the machine into the
standard exporting wooden case, which not only has good shock
absorption,
impact resistance, heat SSO has the advantages of nontoxic,
odorless, moisture corrosion, good transparency etc.
