| Symptom or Error Message | Possible Cause & Investigative Step | Confirmation | Solution |
| Opening the tray while printing an ECG, the ECG report shows
corruption or multiple pages are printed. | Printer Controller Error Action: Make sure the printer door is
securely closed. Press the reset button on the back of the
electrocardiograph to restart the electrocardiograph. | When only one page is needed, continue printing to the second page. | Occasionally a printer controller status error occurs when the
paper tray is opened during printing. |
| The message Printer Door is Open appears and the electrocardiograph
will not work. | application error Action: Make sure the printer door is securely closed. Press the
reset button on the back of the electrocardiograph to restart the
electrocardiograph. | The electrocardiograph resets and starts correctly | This message may appear and cannot be dismissed due to overlapping
error messages on the screen at the same time. |
| The message Check the printer appears and the printer appears to be
fine. | printer controller error Action: Open and securely close the printer tray. | | The printer controller may report errors when there are actually no
errors, this has been especially noted when using A4 paper. |
| The message Printer drawer is open appears. The printer drawer
closes, but the Check Printer message continues. | application error Action: Pull the tray all the way out, and then close it firmly. If the Check Printer message continues to appear, press the reset
button on the back of the electrocardiograph to restart the
electrocardiograph. | The message no longer appears. | The paper tray is slightly opened and then closed, or the paper
tray is not fully closed. |
| Printer error: Out of paper/Paper jam/Door open | The tray is not completely closed. The ECG machine is out of paper or not inserted correctly. The TOF (table top) sensor assembly is defective. Defective tray assembly Action: Open the tray and check to make sure the paper is loaded
correctly. Close the tray tightly. | Paper is not loaded correctly. | Improve the user's correct paper loading method. If the problem persists the TOF unit or tray unit may need to be
replaced. |
| Printer not detected message is displayed | Wrong application Mechanical or other failure of the main harness or printer control
panel Action: Press the reset button on the back of the ECG machine. Inspect the seat of the main harness assembly. Change if necessary
Replace the printer control panel. | | |
| The paper is not progressing | Wrong application The TOF sensor assembly is defective. The printer gearbox is faulty. Action: Press the reset button on the back of the ECG machine. Replace the TOF sensor assembly. Replace the printer gearbox. | | |
| The paper is not completely torn. Or the paper does not slide into
the perforated edge. | The ECG machine is configured for a specific paper size and is
loaded with different paper sizes. on the paper tray The paper is torn incorrectly. Action: Verify that the paper size is set correctly in the ECG
configuration. | Tear the paper properly | Emphasizes on users that the correct tear method is being used. |
| OK message printer | Wrong application Action: Open and close the tray firmly. Press the reset button on the back to restart the ECG machine. | The message will no longer appear. | |
| A blank page will be printed after the ECG report. | The ECG machine was configured with an incorrect paper size
setting. Action: Verify that the paper size is set correctly in the ECG
configuration. | Incorrect paper size is specified. | |
