Suntek Group is a leading supplier in EMS field with one-stop
solution for PCB/FPC
assembly,Cable assembly,Mix technology assembly and Box-buildings.
Suntek Electronics Co., Ltd,as the major facility, located in Hunan
Prov,China;
BLSuntek Electronics Co., Ltd,as the new facility,located in Kandal
Prov,Cambodia.
Our supports
We ensure cost transparency, BOM cost breakdown sharing
We have components suppliers from the Global.
We have a written process to advise customers of any schdule delays
or product quality problems,by:
(1)Customer service procedure
(2)RMA procedure
(3)8D reports
(4)PDCA(Plan-Do-Check-Action) in customer service
We respond to the complaints,issues and queries in 24 hours, by:
(1) Weekly reports
(2) Customer supporting team to review communication times
(3) Customer satisfaction questionnaire
Aftersales services:
(1) 1-year guarantee period for all of products
(2) FOC repair
(3) Quick compensation parts to replace defectives.
