1. How can I select the best machine?
Kindly specify the type of task you want the machine to perform. Cutting, engraving, or marking? Specifically, what kind of materials? Engraving/cutting: Maximum thickness to be cut? What is the required size of the work area?
2. What is the estimated duration of machine delivery?
Ordinary machines can be supplied in three to seven days. Specialized devices require 12–14 days.
3. After we get the machine, is there any technical assistance available?
Indeed, we have an excellent after-sale support staff to help our clients with technical issues. Once you have the machine, our professionals can help you install it and provide you with free training.
4. Will your business replace or repair my parts if there are issues with any of them while they are under warranty?
Indeed, we shall. Kindly return the main component to our business, and during the warranty period, we will fix it and ship it back to you at no cost. We will provide you with a free replacement part throughout the warranty period if the damaged part cannot be adequately fixed. PS: Excluding wearable components and damage caused by humans.
5. Will my door receive it from the machine?
1) Generally speaking, we will quote the CFR pricing for big, heavy machines. Air or sea transportation are the most efficient ways to transport big, heavy items. We transport the products to your country's base seaport for free via maritime shipment (you will need to locate a broker to assist with customs clearance).
2) We can provide a pricing quote for small machines using the cost of DHL Express. The device can then deliver it right to your door.
6. Should I need spare parts in the future, may I get them from your business?
Please say yes. We at our organization provide spare parts for any machine we own.
7. Give me a reason to pick your business.
1) A well-run facility at a competitive price; 2) Excellent quality control and after-sales support: All of our equipment is fitted with premium parts. Test the machine for three days before delivery. Send the buyer a working video and images of every item based on the order list so they can verify that everything is included and they are satisfied. Use professional plywood packaging to prevent damage. Ship the machine.
3) We always offer technical assistance for our equipment. Our skilled after-sale support staff provides free technical assistance to our customers. If you need to, you can speak with them whenever you'd like.
4) Adherence to the after-sales guarantee strictly.
5) What matters most is that, upon payment, you will obtain the appropriate merchandise.
6) How are you paid by us? Please have a conversation with us first. We will provide you with the order link once we have verified with each other that the machine, optional parts, and spare parts are ready for ordering.
