Q1: Are you a manufacturer or a trade company? A1: We are a manufacturer , we have our own factory , we can guarantee the delivery and quality of our products.
Q2. Can I have a sample order for battery cell?
A2: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q3. What about the lead time?
A3: Samples within 3 days, big order within 1-2 weeks.
Q4. How long is the warranty?
A4: Our warranty is 1 year.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q6. What about Payment?
A6:Bank Transfer (TT), Paypal,Western Union,Trade assurance; 70% the amount should be paid before producing,the balance 30% of the payment should be paid before shipping.
Q7. Is it OK to print my logo on product?
A7: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q8: How to deal with the faulty?
A8: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.1%. Secondly,during the warranty period, we will repair or replace defected products.
