Q: What's the lead time for samples and production?
A: The sample lead time is approximately 3-7 days, and the mass
production lead time is about 2-3 weeks.
Q: How do you ship the goods?
A: Shipping methods depend on customer demands. For full
containers, we suggest shipping by vessel. For small order volumes
and urgent orders, we recommend shipping by air freight or
international couriers.
Q: Where is your company located?
A: Our company and factory are located in Shenzhen, China (No. 79,
Langbei Village Industry Road, Tongde Community, Baolong Street,
Longgang District, Shenzhen City, Guangdong Province, China).
Q: Can you arrange a visit to your factory?
A: Yes, of course. We welcome visits to our factory.
Q: Can you provide customized products based on our requirements?
A: Yes, we can provide customized products according to customer
requirements.
Q: Do you test all your products before delivery?
A: Yes, we conduct 100% testing and provide a test report before
delivery.
Q: How long is the delivery time for your items?
A: Normally, the delivery time is 10-30 days, depending on the
order size, quantity, and configuration.
Q: What payment terms and price terms do you accept?
A: We accept payment terms such as T/T, L/C, etc., and price terms
such as EXW, FOB, CFR, CIF, DDU, etc.
Q: What after-sales service can you provide?
A: We provide 24-hour technical support online via email, phone,
video, etc.
Q: How many countries have you exported to? How do you establish
long-term relationships and cooperation?
A: We have exported to over 30 countries in Asia, Middle East,
Africa, Europe, North America, South America, etc. We prioritize
offering good quality, service, and price to ensure customer
satisfaction. We consider our customers as friends and help them
solve problems.
