Q: What is the lead time for samples and production?
A: Sample lead time typically ranges from 3 to 7 days, while the
lead time for mass production is approximately 2 to 3 weeks.
Q: How do you arrange the shipment of goods?
A: Shipment method is based on customer preferences. For full
container orders, we recommend shipping by vessel. For small and
urgent orders, we suggest air freight or international courier
services.
Q: Where is your company situated?
A: Our company and factory are located in Shenzhen, China,
specifically at No. 79, Langbei Village Industry Road, Tongde
Community, Baolong Street, Longgang District, Shenzhen City,
Guangdong Province, China.
Q: Can we visit your factory?
A: Absolutely, we welcome visits to our factory.
Q: Can you customize products according to our requirements?
A: Certainly, we offer customized products to meet your specific
needs.
Q: Do you test all products before delivery?
A: Yes, indeed. We conduct 100% testing and provide a test report
prior to delivery.
Q: What is the delivery time for your items?
A: Normally, it ranges from 10 to 30 days. The delivery time
depends on factors such as order size, quantity, and configuration.
Q: What payment terms and price terms do you accept?
A: We accept payment methods like T/T and L/C. As for price terms,
we accept EXW, FOB, CFR, CIF, DDU, among others.
Q: What after-sales services do you provide?
A: We offer 24-hour technical support online via email, phone,
video, etc.
Q: How many countries have you exported to? How do you establish
long-term relationships and cooperation?
A: We have exported to more than 30 countries across Asia, the
Middle East, Africa, Europe, North America, and South America. We
prioritize customer satisfaction by offering good quality, service,
and pricing. We consider our customers as friends and aim to help
them solve problems, fostering long-term relationships and
cooperation
