1, What's your product material?
---Mild steel Q235, Q195
2, How is the goods being packed?
---Plastic banding + Stretch film wrapped, palletized for easy
loading and unloading with standard forklift truck or pallet jack.
3, What is the payment terms I can get?
---TT or L/C at sight, DP etc
4, What kind of finish do you provide for your goods?
---Electro galvanized ,hot dip galanized, painting or powder
coating is available.
5, What is the loading capacity?
--- In general, we have light duty(100~300kg) model, medium
duty(400~800kg) model and heavy duty (1000~1700kg) model available
for your choice.
6, I have no much experience on the logisitcs products, any
recommendation?
---You could either choose from our hundreds of standard products
or provide relevant information so we could design for you.
7, Which product can be used in cold storage?
---Mobile rack,wire container and roll cage are all widely used in
cold storage.
8, I like your design, but couldnt find the right model from the
products list, is custom size available?
---Yes, we do custom products and projects.
9, I would like to have my own design products and qty is not that
big, is it ok?
---Yes, we can go with your custom design, no matter small or big
qty, however, pls understand the cost will be different.
10, I don' have drawing or picture available for th custom
products, could you design it for me?
---Yes, we can make the best suitable design for you but do need to
know the details - such as
a) dimension b) loading capacity c)stackability d)operation
environment e)what kind of stuff will be loaded in etc
11, What is the minimum quantity I can order?
---1x20'GP - qty is variable depend on the size.
12, What is your average production lead time?
---2-3 weeks against formal order and deposit.
13, Do I get any guarantee from your company?
---3~10 years warranty in case that
A) Proper handling during operation, correctly forklift handling
while stacking/un-stacking
B) Overloading is prohibited
C) Environment request –indoor, dry and not humid circumstance, do
not contact with any corrosive chemical material (for zn plated and
powder coated proucts, no limitation for hot dip galvanized)
14, What happen in case any quality problem is identified after
arrival?
---We take full responsibility for any manufacturing defect, would
either refund or reship good products to you.
