| Q1. Who are we? |
| We are based in Zhejiang, China, start from 1990, sell to Western
Europe(40.00%),North America(30.00%),Southern
Europe(10.00%),Northern Europe(10.00%),Eastern Europe(10.00%).
There are total about 101-200 people in our office. |
| Q2. How to control your quality? |
| We have the one who is in charge of check quality so that all the
item reach to the customer standard. |
| Q3. what can you buy from us? |
| We offer electronic door lock, door handle,cabinet
handle,hinge,hook,door stoper etc. |
| Q4. What is the payment terms acceptable ? |
Normally T/T is appreciated. L/C for old customers only. T/T: 30% deposit before production, balance before shipment. L/C at sight |
| Q5. Do you test all your goods before delivery? |
| Yes, we have 100% test before delivery. |
| Q6. What is your sample policy? |
| We can supply the sample if we have ready parts in stock, but the
customers have to pay the sample cost and the courier cost. |
| Q7.Could you design the door handle for me? |
| Yes, we not only a manfacturer but also a designer. Please let me
know your target price, usage, quantity and then we could design
the door handle with the right material and sturcture to reach your
need. Cause the structure, material, quantity and logo all can
affect the price. |
| Q8. How about shipping method order process? |
| For bulk orders, we will use the sea shipping way. For sample and
small to medium orders, we will use international express, such as
DHL, UPS, FEDEX etc. We will find a most suitable shipping method
according to the situations. |
| Q9. How do I know if my order has been received? |
| When we get your order by mail or fax, we will sign back the PI to
you by mail or fax. We'll also email you to confirm we have your
order. |
