Q1: What are your main products ?
A: Our main products are the Prepress 4up and 8up Online/Offline
Thermal CTP, CTCP, VLF CTP, Flexo CTP, Processor, Offset Plates,
Offset Inks, Offset Printing Blankets, Postpress Packing Equipment
and so on.
You can get the equipment and consumables all in one and no worry
about the after-sales service from our company.
Q2: Where is your factory ?
A: Our CTP processor machine factory is in Shanghai, you are warmly
welcome to visit our factory!
Q3: How long is the lead time ?
A: The lead time is normally 30 days. We can accelerate for emergency
cases.
Q4: Is there any certification for your machine ?
A: Yes, all our machines have been certified by SGS and CE.
Q5: How long is the warranty period ?
A: EcooGraphix guarantees 1 year of warranty for laser head and spare
parts.
Q6: What is your normal payment term ?
A: Normally, 30% TT deposit, 70% before shipping, or LC at sight.
Q7: What about the installation and after-sales technician support
?
A: Our engineer can go to help the installation and provide the
necessary training. The buyer should take the round air plane
tickets, service charge and the local accommodation cost. Any
problems or questions, we will be at your disposal 7x24 hours. Among our large amount of CTP installations worldwide, there are
also many end users(printers) who have purchased the CTP products
from EcooGraphix China directly and EcooGraphix technical service
team support these installations remotely with regular onsite
visits.
These end users printers all run the CTP systems with full
satisfaction due to our robust quality, seamless remote service,
thorough training and maintanence. If you are a printer who is
considering purchasing directly from EcooGraphix China, there is no
hassle on installations, training and after sales service. We
guarantee your satisfaction.
