Bank Intelligent 7 inch Touch Tablet Calling Terminal Electronic
Que System Management
SYSTEM OVERVIEW
Our Shangxu Queue System Solution is an intelligent Queue
Management System designed to help companies organize and control
the number of customers transacting in their stores and offices,
which results to a more orderly management of customer
transactions. It is an important tool to measure the efficiency of
each front line employee on how they attend to each customer using
the built-in analytics - this is necessary to establish better
processes and improve customer satisfaction. To top it all, the
system significantly helps the management in observing their
customer demographics,peak operating time, and many more...
Technical Specifiation for System Component:
1.Touch Screen Kiosk with dedicated PC
HARDWARE
. OS: Windows 7/10
. CPU: lntel 2.41Ghz Processor
. RAM:2GB
. 500G Hard Disk
. Motherboard: with built-in communication serial port or its
equivalent
.17 inch IR Touch Screen LCD
. Elegant metal kiosk
. Auto cut Themal Ticket Printer with touch screen interface
. Allows user to install additional fonts
. Allows user to print logo or other images on ticket
. User customizable ticket layout for each type of service
. Capable of playing videos or image slide shows
. Thermal printer 80 mm paper width with auto cutter and printer
controller
. Automatically cuts the paper afler printing
. Multiple Language supported
| Technical Specifications for Ticket Dispenser |
| 1. Enclose & Placement: Durable frame (cold steel body) to be
placed on floor stand |
2. Inbuilt Mini PC CPU Intel 2.41Ghz 500G Hard Disk 2G DDR3 RAM ;6 USB Port OS:WINDOWS 7l Ethernet Port:10/100 Ethernet port RJ45,Internet Access available |
| 3. 17" LCD Display with IR Touch Screen |
| 4. Built-In 80mm Epson Terminal printer with auto cutter |
| 5.Inbuilt Audio and amplifier,and with 2 speaker |
| 6.Power Supply:110V-240V,50-60HZ |
| 7.Ticket Include (your company logo,welcome messages,Time, Date,
Ticket No., Number of Waiting Ticket, Service Name & Type, Counter
Number ...). |
| 8.Queuing Software inside.Arabic,English and multiple Language
supported |
2.SOTTWARE
. Allows multiple transactions for each client/ticket
. lncludes priority settings for each user to automatically call
the next client based on each service's priority level
. Stores all information needed for generating reports
. Generale reports with graphs including performance of service
agenrs and statistics for different service
. Allowg user to specify a date range for the generated report
. Allows exporting reports to Excel and print it out
. Monitors current queue status real time
3.Tablet Call Terminal
OS: windows 7/10
RAM: 2GB
Size: 7 inch
Installed Queue System Calling Software,for realize function of
Call,Recall,Transfer,Call back and etc
4. Centralized LCD Display
Multimedia Display Software
. lnstalled on the PC where the LCD/LED TV is connected
. Controls the display of LCD/LED TV: queue information and
advertising video display
. Divides the LCD/LED TV into several sections: queue
status,current date,time, display clients logo, scrolling text and
play video files or other advertigements
. Multimedia display includes functionality to allow clients to
design theirdisplay layout
Key Strength
Reliable
With the industry tested hardware and software components, Our
Queue System is expected to perform all days of the year. It has a
user-friendly interface which allows customers and
counter-operators alike to easily adapt in using the system.
Fast
It requires installation only on the server and allows PCs or
tablets connected to a local area network be used as work stations.
This setup provides faster response, easier implementations, and
fast deployment of system upgrades.
Accurate
It uses a smart classification of services which allows it to
direct customers into counters corresponding to the services they
are required to take. Also, counters may also choose to call
customers either automatically or manually thus letting counters to
conduct prioritizations, should there be some immediate concerns
and special attention needed.
Flexible
It is designed to be entirely customizable - from the system design
which is concerned with the number of counters, devices used, and
number of queue displays all the way to the system's visual
elegance including ticket deign and queue display layout.
Features
- User-friendly interface
- Automatic summarization of queue entries per transaction
- Automate/Manual customer queue selection
- Customer queue transfer
- Comprehensive analytic system
- Flexible report time durations
- Customizable ticket layout
- Support multiple ticket printers
- Customizable Queue Display layout
- Multiple display support
- Unlimited number of transactions
- User-definable buttons
- Customizable interface graphics
