7.FAQ
Q:How long is the lead time?
A:It's normally five to ten days. Certainly it depends on the
quantity and product requirements. If the quantity is not that
large, 10 days or so. If it's normal products, it takes us less
than 10 days to produce it. For large quantity and customized
products, it needs 20 to 30 days.
Q:How do you control product quality?
A:From material coming to product manufacturing, we have
professional staff who are responsible for quality inspection. Only
the product is up to standard, can we ship it to our customers.
Q:What is the payment terms?
A:FOB/CIF/CFR, normally with 30% deposit for normal products and at
least 50% advance payment for tailored products and all balance
paid before shipment.
Q:How long is the warranty?
A:We provide one year warranty for our customers. If there is any
problem occurred to the product, we could supply the spare parts
for you for free. During the warranty period, we would provide
technical support with you in case there is any question.
Q:Could you please provide technical support in product
installation?
A:Yes, certainly. We have a professional technical team which is
responsible for product installation and application guidance for
our customers.
Q:What certificates have you obtained?
A:We have obtained CE and ISO:9001 certificates so far. We are
trying to get more certificates related our products.
Q:How about your packing?
A:For large products, we use strong wooden case protection. For
small products, we use carton.
Q:Can you put our logo on your products?
A:Yes, we accept OEM and ODM. If the quantity is large, your logo
could be put on our products.
Q:Where is your major market?
A:Our markets include central Asia, East Asia, South Asia, Africa,
South America, and North America etc.
Q:What about your capacity?
A:It depends on the product. For instance, for small-power
products, we could produce ten thousand pieces a month while 2000
pieces for large-power products.
Q:What is the material of your products?
A:The major material is copper and aluminum. It is decided upon
your requirements and your budget.
