Procedure of dealing with Customer's Complaint |
| When receive customer's complaint, collecting complete information
and advising relevant sections to deal with. |
| Check " Record of Quality " which made during production process.
Inspecting retained samples to understand the situation of
customer's complaint, then reporting inspection result to
Supervisor. |
| Discuss with related sections for improving the quality and
offering reasonable compensation. |
| Reporting our resolution to customer and getting customer's
approval. Asking related sections to improve quality and executing
granted compensation. |
Advantage of Air Cooler Motor
NSK top quality bearing
Single / double shaft, nickle plated treatment
Iron / Stainless Steel optional for housing
Electrophoretic coating treatment enclosure
100% copper winding
100% inspection before loading
Company information:
Changzhou Changpeng Motor is a professional manufactory of
evaporative air cooler(desert cooler & swamp cooler). The main
products are centrifugal air cooler and axial flow air cooler,
include the industrial air cooler, portable air cooler(mobile air
cooler). The air cooler parts include the air cooler covering, fan
blade, water pump, shutter outlet, wind outlet, all plastic
combinatorial air duct, plastic bidirectional air duct, plastic
tetrahedral air duct(mushroom style) etc. We are the only one
factory have the advanced molding experiences, combine the molding
technique and air cooler's producing, and focus on the development,
the design the production and marketing. There are many
professional designers, the mould maker, and more than ten large
injection molding machines, which form a professional producing
line of the air cooler parts. To survive with quality and to
develop with integrity. From developing and producing, it
emphasizes quality control; We call on all the employee control the
quality. We are aim at create high quality products.
1. Motor Quality & Reliability of Air Cooler Motor
Our each process, each parts will be tested by our each production
department with professional fan motor testing facilities to keep
the quality proved.
2. Packing & Shipping of Air Cooler Motor
Each fan motor will be packed by waterproof packages, then put in
the thick and good quality cartons, around the products, some
protecting materials will be toegther, then we seal it carefully to
make the complete packing. After, we pile them carefully on the
good-quality pallets. Finally the outside covers waterproof
materials again to make it stronger and avoid the delivery
problems.
3. Our Serive of Air Cooler Motor
Pre-sale service:
1. 24 hour online to ensure quick response to customers inquiry or
online message.
2. Guide customers to choose the best suitable machine model.
3. Offer detailed specification and competitive prices.
Contract execution:
1. Product production will be arranged strictly according to the
contract.
2. Product photos will be sent to your for inspection during
production.
3. Update latest news after delivery and prepare customs clearance.
After-sale service:
1.12 months warranty except for wear parts.
2. Broken spare parts(except for wear parts) will be sent for free
due to the quality problems.
3. In time response to customers technical problems.
4. New products update for customers' reference.
