Q1: What's your warranty period?
2-year warranty period for laser marking machine and 1-year for
laser cleaning machine. Technical supports and services are
life-time available (warranty of the laser source depends on its
brand and category).
Q2: What is your after-sales service?
24-hour online service, with video instruction & guidance and
technical training, which are lifelong available for free. Any
repairing or replacing under warranty terms will be at free of
charge, and the freight shall be borne by customer. Our company can
also provide door-to-door service if required.
If there’s a quality failure with the laser source within three
months after receiving the goods, it will be replaced at free of
charge, and our company will bear 50% of the freight (only
available for agents).
Q3: What technical support can be provided?
24-hour online technical support are provided, such as Q & A,
equipment operation, maintenance, replacement and other operation
guidance. Besides, pre-sale testing, on-site demonstration,
automatic processing resolution, etc. are also available.
Q15: What qualifications does your company possess?
We are a certified national high-tech enterprise, "MRJ-LASER/迈锐捷"
are the national registered trademark. The company owns 10 patent
certifications, of which the core technology were applied for
patent protection in Europe, the United States and China. CE and
FDA are granted for all our product series.
Q16: What are your advantages over all the competitors?
♦ Our company has been engaged in laser industry for 12 years. With
first-class R&D team, we focus on customizing and intelligent
laser marking/cleaning/ welding etc. solutions, combining with deep
research in laser source, control software, scanning galvanometer,
automatic processing etc.
♦ There are more than 30 engineers serving our customers, including
mechanical designer, mechanicians, software programmer, electrical
engineer, laser process engineer, automation engineer, etc. to
provide optical design, appearance design, software development,
new application development and other R&D support.
♦ Unique new products are launched to the market with patent rights
every year.
♦ For special applications and customization needs, customers shall
be invited to China to process cooperative research and development
with our R&D team.
♦ Focus makes us professional, and always endeavoring to do still
better. Focusing decades of experience and resources on laser
cleaning and laser marking solutions enables us to get better
technical support and lower production cost, as well as more
comprehensive pre-sale and more active and thoughtful after-sale
service and makes us more professional in laser cleaning
subdivision field. The strongest comprehensive strength: with core
laser control technology, it can be customized and developed in all
aspects.
Q17: Can you provide customized services or laser processing
automation solutions?
Our company is specialized in customizing and intelligent laser
marking/cleaning solutions. Our professional R&D team will
provide you with a full set of customizing services such as optical
path, machinery, circuit control, automation, software and hardware
systems.
Q18: In which countries do you have agents?
At present, our products have been sold to more than 50 countries
around the world, and we have agents in 15 countries around the
world. For the specific distribution, please consult the relevant
sales managers.
Specific agent countries: Germany, Italy, France, Finland, Norway,
Slovakia, Czech Republic, Sweden, Denmark, Iceland, Estonia,
Latvia, Lithuania, Hungary, Chile, South Korea, South Africa,
United Arab Emirates, Indonesia, Canada.
Q19: Can I represent your products?
Yes, absolutely. For agents, our company will provide comprehensive
cooperation and support. We have two types of agency: exclusive
agency and non exclusive agency.
If you are interested in representing our products, please contact
the relevant sales manager for further cooperation plan.
