FAQ
Questions & Answers of Mask Orders
Q: Do you have face mask in stock?
A: Sorry, no mask in stock right now. Our factory has been taken
over by our local government, masks have been sent to the most
needed place in China to prevent the virus spreading.
Q: Can I place a face mask order now?
A: Yes, you can. Our factory is one of the chosen manufacturers to
help government producing epidemic prevention supplies, so our
production hasn’t stopped ever since. As soon as the traffic
control is over, delivery will be arranged in order.
Q: Do you have any certificates?
A: We've got FDA, CE, ISO13485 and some licenses for domestic
market.
Q: Which kind of face mask can you supply? How about packing?
A: Our face masks are made of 100% new material, 3 ply non-woven,
blue or white color. You can check the packing details in the
"Packaging & Shipping" part.
Q: What's your MOQ and price?
A: MOQ is 100,000pcs, FOB Shanghai price is 0.32USD/pc based on
MOQ.
Q: What’s your payment term?
A: 50% payment before production, 50% payment before shipping.
Q: What’s your lead time?
A: Now city traffic has been blocked by government to prevent the
virus spreading. No one can get in or out until March 10th, except
hospital cars and supplies car. Your order can be finised within
30days after our city is back to normal.
Q: Can you shipping to my address? How much for shipping cost?
A: Pls send us your shipping address, then we will calculate the
shipping cost for you.
Q: Is it available to do customization?
A: Yes, it is acceptable. But we do not suggest you do that at this
moment, customized orders take at least 10 more days to produce
than regular orders.
