FAQ:
Q1: Minimum order quantity?
A: Usually, our MOQ is 1 piece, but if customized brand, we have
quantity requirement in different items. We welcome new customer
place a trial order to test the products quality and the sales in
their markets.
Q2: Delivery Day?
A: It depends on order item and quantity, usually our delivery day
is 3 to 20days after received deposit.
Q3: If the voltage and plug of your product will come with my
standard?
A: We will confirm voltage and plug with customer before
production, and we will produce machines as the customer's
requests.
Q4: If your company can custom product as my required and put my
logo on?
A:Yes, all of our product are designed and customized as required
including color, print, pattern and logo.
Q5: If your company will send engineer to my country for technical
problems?
A: With many years manufacturing and exporting experiences,we have
gained rich experience for malfunction of machines.We can put an
end to these malfunction.If there is any problem,our technicians
will give you a solution in details,insert related instruction
photos and videos,make you clearly! And we will keep on communicate
with our customers to see how to do is the best for customers.
Q6: Lifetime of your product?
A: It's according to the maintenance of product, generally speaking
it's about 3-5 years.
Q7: How about malfunction?
A: Our technician will make a professional solution with picture or
video for customer, which shows how to operate step by step. If the
spare part breaks we will replace it for customer with kind of
charge or without charge.
Q8: Different coins from different countries can be acceptable to
coin selector?
A: Different coins from different countries can be accepted by coin
selector. Also we can install a note recognize devise into the
machine (as usually comes with the coin one).
