1. Any enquiry will be answered within 8 hours.
You can send E-mail, call the Customer-Hotline, or contact us with
whatsapp, we will answer you as soon as possible.
2. Customized Service for free.
If you already have a design drawing , we will make the products
according to the drawings you provided to us.
If you haven't designed it, please communicate with us, there will
be a professional designers team at your service.
We can customize it exactly as your required.
3. We will tell the customers every step in the process of
production.
We can take pictures about every step in production, packaging and
transportation if you need.
We can send you the pictures for confirmed.
4. We can provide the best products and the most thoughtful
service.
There are 48 years quality guarantee, for the products we made.
5. Detailed installation Guide
Every sculpture will be sent with a detailed instruction for
installation.
We can also send our workers team abroad to your project place, and
help you to install the project if you need.
3. How to get an order?| 1. Inquiry - Professional quotation. |
| 2. Consultation - Confirm the price, lead time, artwork, payment term etc, Sign the
sale contract. |
| 3. PI - G M sales send the Proforma Invoice with G M seal. |
| 4. Pay deposit - Pay deposit and send us bank receipt. |
| 5. Initial Production Stage - After sample approval, we will arrange the production & inform
the estimated delivery time. |
| 6. Middle Production - Send photos to show the semi-finished products . Confirm the
estimated delivery time again. |
| 7. End Production & Inspection - Send finished products and package pictures or third party
Inspection . |
| 8.Deliver the goods - Send the goods to your forwarder's warehouse |
| 9. Balance & B/L - Clients pay the balance against the copy of B/L. |
| 10. Feedback - Tell us about the Quality , Service, Market Feedback and
Suggestion. We will do better next time. |
4. FAQ
1. Can you provide catalogue?
We have thousands of products, including resin swan, resin
elephant, statue, electric plating resin products, abstract
decoration, beauty series, horse, Tissue Box. and so on. They can
be used for home, hotel, showroom, wedding, party, gifts etc.
Please kindly tell me which kind of items you prefer to and provide
us more information. Then we can recommend to you accordingly.
2.What's the MOQ?
We usually require MOQ 50 piece(sets) for each item, if the items
are smaller size, we need larger MOQ which is about 100pcs and we
will state it on our quotation. Because we are a factory, it's hard
for us to produce small quantity now, because we need to consider
the mould cost and the labor cost. Many thanks for your
understanding.
3. Can you help make our own design? How about the sample fee and
sample time?
We can offer OEM and ODM service as long as you tell us your idea,
provide pictures and measurements. We already have many OEM
projects for our customers.
Sample time is about 15-20 days.
Sample fee is charged according to the material, size and quantity
of the product.
4. How about your quality guarantee?
We have very strict QC team, they will double check the goods one
by one after finishing and before shipping. It's suggested that
ceramic and resin products should be ordered in full container as
they are fragile products, which can not be pressed by heavy
furnitures, and we’re responsible for damage of full container
goods if it’s caused by our improper package.
