1. Q: Are you a factory or trading company? A: We are a factory.
Royalstar has 60 years of experience in household appliance and 12
years of experience in the field of electronic bidet. Royalstar is
a main unit in drafting China national standard of bidets. The
factory covers an area of 800000 square meters with more than 3000
workers and professional R&D and technology team responsible
for the quality.
At Royalstar, we pride ourselves on our customer-centric approach,
and strive to provide innovative products and unparalleled services
that benefit our customers and their customers. Royalstar's quality
management system is based on a commitment to continual improvement
and is certified to ISO 9001 and ISO14001 standards.
Meeting and exceeding customers’ expectations is vital to our
success.We use a proactive approach to ensure that customers'
expectations are understood, communicated throughout the
organization and met with timely, practical and innovative
solutions. Our goal is to continuously improve our customers'
satisfaction and experience with Royalstar.
2. Q: What is electronic bidet?
A: It is an electronic toilet seat that attaches to your existing
toilet bowl. It replaces your existing toilet seat and has a number
of functions including warm seat, soft seat, self cleaning, seat
sensor , energy saving ,warm air drying ,massage, and
deodorization.
3. Q: Is it easy to install?
A: The bidet can be installed directly to the existing plumbing of
your toilet . All the parts required are included, and the
instructions are easy to follow. The only thing that you will have
to do, after connecting the plumbing, is to plug the unit into a
wall socket. And if you don't want to do it your self, any handyman
or plumber can install your bidet in a few minutes.
4. Q: How does your factory do regarding quality control? A: Quality is First. Our factory has gotten ISO9001:2000
certificate and our products have UL / CE / CB / CQC / RoHS /
WATERMARK / SAA approvals.
