-Please contact us before you order,the default freight on the
website is basically calculated according to the usual air freight
price, different countries,differentorder weight, different
freight. Please contact us in time, we will provide you with the
best shipping way and accurate freight.
2. The delivery time set on your system is 45days, do I really need
to wait so long?
-No, if it is not a customized order, we usually send it out within
15 working days.
3.Does the shipping way to our country include tax?
-It depends on the country and the shipping way you choose. Most
Asiancountries, most European countries, the United States, and
Canada have tax-included shipping channels.
4. Why the transportationtime is so long and the tracking number
not updated in nearly a month?
-As you know, the battery (especially the high-powerbattery) is
special commodity, the terms of transportation are very strict. We
transit our products by formal DG logistic channel,it is more
slowly than the normal logistic, because it needs wait the DG train
schedule. Due to the particularity of theproduct and logistic, the
tracking number we provide will not updated before the goods passes
the customs in your country. Don'tworry, your goods is still in
normal transit. When the goods passes through the customs in your
country, the tracking informationwill updated, and you will receive
it within 3-5 days.
5. Is this product safe?
-Passed the overcharge, over discharge, overtemperature, short
circuit, acupuncture and other safety tests, no fire, no explosion
at any circumstance.
6. How to confirm the high quality of the product you sent me?
-Our batteries are all grade A, No matter how many you order, we
will test each product before sending out.
7. The battery is so heavy, will it damaged easily on the road?
-This is also a matter of great concerm to us.After long-term
improvement and verification, our packaging is now very safe and
reliable. When you open the package, you will definitely feel our
sincerity.
8. Is it OK to print my logo on the product?
-Yes. Please inform us formally before our production and confirm
the design firstly based on our sample.
