Q1. May I have a sample order ?
A: Yes, sample order is available.
Q2. What about the lead time?
A: The lead time of sample is 5-7 days. B: The delivery time of
order is 30-45 days.
Q3. Do you have any MOQ limit for Downlight order?
A: Yes, the MOQ limit is according to different items. Exact MOQ
will be showed in quotation.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5
days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for downlight?
A: Firstly let us know your requirements or application. Secondly
We quote according to your requirements or our suggestions. Thirdly
customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6: How to deal with the faulty?
A: First of all, our products are produced in accordance with strict
quality control standards, and the minimum defect rate is
controlled. Second, we will ship new lights with new orders during
the warranty period. For defective batches, we will fix them and
resend them to you, or we can discuss solutions based on the actual
situation.
Q7.Do you offer guarantee for the products?
A: Yes, Downlight fixture is 2 year warranty, LED downlight is 3
year warranty
