Customer Service
Q. How is the after sales service?
A huge team which is in charge of after-sales service, also a
service hotline dealing with the complains and feedback s from
buyers.
China working hours 9:00-18:00 Monday-Friday online service to help
buyers solving problem..
Buyers updated market information regularly.
Q. How can you guarantee the exclusive sale for OEM & ODM service?
Product mould contract, non-disclosure agreement, exclusive sale
agreement will be signed before starting the OEM & ODM project.
Q:What's the sample cost ?
Samples charge is according to actual cost, and it is refundable
after your order released.
Q:How about the delivery time?
Sample needs 3-5 days, mass production time needs 3-4 weeks for
order.
Q. How to apply refund?
A. Once the PI has been confirmed and ordered goods are ready, a
refund will not available for a canceled order. But a refund would
back to you in time the case that we could not offer the products
required in stock due to the shortage or unavailability.
Q. Can I come visit your showroom and ffactory?
1) Welcome to visit our office and shop directly before
establishing long-term business relationship.
2) We'd very like to help you book the hotel and pick you up from
the airport, or the railway station. Please inform us if you have
any scheduling in China.
3) Many clients from USA, UK, Germany, Saudi Arab, France, Russia
etc has paid a visit in our showroom, so now, is your turn?
