| Q1:What is your terms of packing? | A: Generally, we pack our goods in neutral white boxes and brown
cartons If you have legally registered patent, we can pack the
goods in your branded boxes after getting your authorization
letters. |
| Q2: Can you produce according to the samples? | A: Yes, we can produce by your samples or technical drawings. We
can build the molds and fixtures. |
| Q3: What is your sample policy? | A: We can supply the sample if we have ready parts in stock, but
the customers have to pay the sample cost and the courier cost. |
| Q4: Do you test all your goods before delivery? | A: Yes, we have 100% test before delivery |
| Q5: Do you have the stock? | A: Most of our products are in stock. |
| Q6: If we make the order, can we pay as the an individual? | A: Or we should make the contract for each delivery? We accept
Western Union, PayPal, T/T. For small order, we recommend Western
Union and PayPal. For PayPal, you'll need to pay extra 5% of total
amount to cover the PayPal cost. For T/T, you'll need to pay extra
50USD to cover the bank charge and handling cost if order less than
1000USD. |
| Q7: What is your usual way of delivery? | A: Usually we send with DHL, UPS, EMS. We also send by sea by bulk
order. To Russia, We can also send with Russian line. Russian
line is a shipment way sent by truck and train. |
| Q8: How can you guarantee the quality? | A: If you meet with quality problem, we promise to replace goods or
return your funds. |
| Q9: If we don’t find what we want on your website, what should we
do? | A: You can email us the descriptions and pictures of the products
you need, we will check whether we have them. We develop new items
every month, and some of them have not been uploaded to website in
time. Or you can send us sample By express, we will develop this
item for bulk purchasing. |
| Q10: If we don't find what we want on your website, what should we
do? | A: You can email us the descriptions and pictures of the products
you need, We will check whether we can make it. |
