FAQ:
Q: Can we printing our logo on the housing? What is MOQ?
A: Except the opening logo, we can do the silk-printing LOGO in the
case. MOQ is 200pcs and free of charge.
Q: What kind of inspection you can provide?
A: Topadkiosk has multiple tests from material purchasing to
finished products by different departments, like QA, QC, sales
representative, to guarantee all signage players are in perfect
condition before shipment. We also accept the inspection by the
third party you appointed.
Q: What is your guarantee period?
A: Topadkiosk provides 1 (one) year quality guarantee for the
products from your purchase date, except the human damage and force
majeure factor. For a better maintenance, be sure that the players
are using under normal circumstances (not more than 16 hours
daily).
During the guarantee period, Topadkiosk will send the new
replacement for free if it's because of hardware problem after we
confirm, and cover the shipment fee for the replacement delivery,
the buyer just need to cooperate to send the damage one back to our
factory.
For the problem advertising machine, it shall be returned to
factory for repairing. Topadkiosk will be responsible for expenses
arising out of such reparation, including but not limited to the
cost of new parts and shipment of products or parts from us to
Buyer.
Beyond the guarantee period machine, Topadkiosk will provide
maintenance service and technical support (Hardware and other
possible charges, Topadkiosk will not bear the responsibility).
Q: Are you manufacturer(factory)?
A: Yes, we're. Also OEM/ODM service available here. It's our
pleasure to provide best solution for you.
Q: What's the lead time?
A: Mass order: 7-10 days depending on order quantity.
Sample: 1 day when there is stock,7-10 days for custom design.
Q: What kinds of payment methods does your company accept?
A: Most of methods accepted here, such as T/T, L/C, Western Union,
Credit Card, MoneyGram,etc.
Q: Do you provide OEM service?
A: Of course. We have a professional team which is having
considerable experience in colour decoration cases and
manufacturing. Please send us the high definition images, text,
logo and how would you like to arrange them. We will try our best
to put your ideas into effect and sent you finished files for
confirmation.
