Q1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed
samples are acceptable.
Q2. What about the lead time?
A: 5-7 days for Sample preparing ,45-60 working days for mass
production.
Q3. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: Ship by DHL, UPS, FedEx or TNT. It takes 3-5 days to arrive.
Airline and sea shipping also optional.
Q5. How to proceed an order for led light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our
suggestions.
Thirdly customer confirms the samples and places deposit for formal
order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 3 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control
system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with
new order for small quantity. For defective batch
products, we will repair them and resend them to you or we can
discuss the solution including re-call according to real situation.
