Q1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality.
Q3.What about the lead time?
A: It depends on the quantity of the orders. Commonly, Sample needs
3-5 days, mass production time needs 1-2 weeks for order more
quantity.
Q4. How do you ship the goods and how long does it take to arrive?
A: We often ship by DHL, UPS, FedEx,EMS or TNT. It usually takes
7-15 days to arrive. Airline and sea shipping also can be optional.
Q5. How to proceed an order for led light?
A: Firstly, let us know your requirements or application. Secondly
, We quote according to your requirements or our suggestions.
Thirdly, customer confirms the samples and places deposit for
formal order. Finally, we arrange the production.
Q6: Do you offer guarantee for the products?
A: Yes, we offer 2 years warranty to our products.
Q7: How to deal with the faulty?
A: Our aim is "Customer first", we will do our utmost to provide
perfect service for you.Firstly, Our products are produced in
strict quality control system and the defective rate will be less
than 0.2%. Secondly, during the guarantee period, we will send new
lights with new order for small quantity. For defective batch
products, we will repair them and resend them to you or we can
discuss the solution including r e-call according to real
situation.
