Our After-Sales Service Commitments
Sussman hereby solemnly promises: We implement the “three
guarantees” service policy for any equipments sold by Sussman,
provide free of charge installation guidelines, commissioning and
maintenance of the equipments, training of the Buyer’s relevant
Operators; and provide technical requirements for the installation
and operation of the equipments, technical layout diagrams and
other related information, provide a lifetime supply of maintenance
and spare parts
The detailed measures are as follows:
1.Guidelines for installation and commissioning of equipments:
Based on the actual situation, to assist and guide the Buyer and
Buyer’s technical personnel in the overall installation location,
the installation of equipments, and provide Buyer with answers to
their questions and related issues;
2.Provide training for operation and maintenance personnel:
Based on the Buyer’s request, Sussman will provide free of charge
training of the operation and maintenance personnel;
a) The User (Buyer) can send their operation and maintenance
personnel to our factory for learning and training;
b) When Sussman is doing the installation and test running of the
equipments for the Buyer, the Buyer can send their personnel to
participate.
3.If failure occurs in any of the machines during the “three
guarantees” period(one year), three guarantees including the
electricity parts, the rolls, the shafts and punching& cutting
moulds, then, upon the Buyer’s request, Sussman will eliminate the
failure;
4. Sussman will inform all its Buyers about any upgrades and
significant product improvements. Sussman will provide equipment
modifications based on their costs. Sussman will provide Buyers
with high-quality after-sales services in a careful and responsible
attitude, provide very strong guarantee for the Buyer’s normal
production.
We provide quick and satisfactory customer service, and promise to
respond within 24 hours after receiving your complaints by phone or
email
