FAQ
1. Q: I am not sure it can fit my product or not, what can i do ?
A: You could tell us about your goods size and give me picture, so
that we can make a same sample to test,
we will install the right way for you.
2. Q:How can I get a discount?
A: Dear customer, this mini machine we dont have much more profit,
so its hard to have discount
3. Q: What are the payment terms?
A: We accept T/T, L/C , Western Union, MoneyGram, Paypal, etc.
4. Q: What is the MOQ?
A: 5 unit.
5. Q: What is the production lead time?
A: That mainly depends on time of the season & order quantity . It
generally takes 4 weeks.
6. Q: How long is the delivery time? Do you provide shipping
services?
A: As its big we suggest send it by sea, about 20-30 days.
7. Q: What is the warranty policy and how do I claim it?
A: All our machines comes with one-year warranty on non-consumable
parts. You can contact me or after-sale service directly.
8. Q: Where do I get parts and how much do they cost?
A: All other parts are available to order from our factory
directly. We offer very competitive pricing on parts to lower your
cost.
9. Q: Who do I contact for services on my machines?
A: Technical service and support through internet and telephone is
available. You can contact me for manual guide.
10. Q: Do you offer logo custom design and manufacturing services?
A: We offers logo customize, but it need extra cost.
