FAQ
1. We will help you with your order. Usually we ask for the following
information.
A.
1). Product material,size, grade, surface coating, quantities
required. etc..if available, a sketch or drawing with dimensions
and tolerances.
2). Delivered magnetized or unmagnetized? Magnetization direction?
3). Information on what you want to use the magnet for?
2. Can you do OEM and ODM?
A. OEM and ODM are acceptable. You can inform us of your
requirements for reference.
3. What about the sample lead time and charge?
A. If OEM or ODM, it will take about 1-2 weeks for our factory to
calculate the charge. If items are available or in stock, it will
be 5-10 days to be sent. The charge depends on your final
confirmation of the draft.
4. How can I place an order?
A: You can contact us by email about your order details, or place
order on line.
5. What's the order procedure?
A: First we discuss order details, production details by email or
TM. Then we issue you an PI for your confirmation. You will be
requested to do pr-epaid full payment or deposit before we go into
production. After we get the deposit, we start to process the
order. We usually need 15-25 days if we don't have the items in
stock. Before production has been finished, we will contact you for
shipment details, and the balance payment. After payment has been
settled, we start to prepare the shipment for you.
6. How can I pay you?
A: After you confirm our PI, we will request you to pay. T/T (HSBC
bank) and Paypal, Western Union are the most usual ways we are
using, L/C, D/A and D/P are also available.
7. Can we visit your factory?
A: Visiting our factory is high appreciated. We will send you the
invitation as you make sure of the schedule.
