After-sales services:
1. We provide customer service through WhatsAPP, phone or email,
supply you video or drawing to solve problems.
2. We provide remote control service through internet to achieve
real time service, which will short time of solving problems.
3. We provide one professional engineer to one customer to keep
fastly reply.
FAQ:
1. What about the warranty?
We have two years warranty, spare parts such as led module, control
card, power supply are damaged not caused of artificial damaged,
then it's free maintenance and ship back new ones for replacement.
2. How about the quality?
Our led products must be aging at least 48 hours before shipping,
from purchasing raw materials to ship, each process has strict
quality control systems to ensure led display with good quality.
3. Can you offer a technical support?
We provide free training for our customer, teach the client how to
set up screens, make configuration of parameters, broadcast the
videos through Novastar and colorlight or Linsn control systems,
our engineer can directly teach you how to operate. We're
innovative high-end led display with over 10 years manufacturing
experience, and we believe you can get a professional solution and
best service from us. If any question, you are welcome to contact
us! We're happy to serve you.
