Q1: How long will it take for delivery ?
A1: 15-20 days for sample order. 30-40 days for the 1*40HQ.
Q2: Do you accept sample order before place bulk order?
A2: Yes,sure,the sample order is acceptable, but production cost
and shipping cost would be for the buyer’s account
Q3: Do you accept customized according to our requirements?
A3: Yes,We have a professional design team, customized service and
OEM/ODM are welcome,from design to sample finish,can be offer
professional drawing and suggestions.
Q4: How is your After-Sales service?
A4: Any defective products, please email us the pictures of
defective products, If the problem on our side occur, products can
be returned, we will send you a replacement without extra fee.
Q5: How can I know the process of my order?
A5: The sales will keep follow the order and take some pictures to
you. If need, we will send the production schedule by week to you.
Q6:What are your main products?
A6: Products include sofa, bed, mattress, coffee table, dining
table, chair, mirror, chest of drawers, dressing table, bedside
table, cabinet, etc.
Q7:May I choose the colors?
A7. Yes. We have various colors of different materials, such as PU
leather, fabric.
Q8: Do you accept small orders?
A8: Yes, we do accept small orders or retail orders.
Q9: Is it OK to mark my logo on the product?
A9: Yes. Please provide us your logo image and certificate before
production procedure get started. Logo customization on packaging
box and product surface are both acceptable.
Q10: What's the order procedure?
A10: First we discuss order details, production details by email or
TM. Then we issue you an PI for your confirmation. You will be
requested to do pre-paid full payment or deposit before we go into
production. After we get the deposit, we start to process the
order.
Before production has been finished, we will contact you for
shipment details, and the balance payment. After payment has been
settled, we start to prepare the shipment for you.
