CUSTOMER CASE
FAQ
1. How many products can be accommodated in the vending machine?
Typically, our vending machines have 6 floors with 9 slots each,
accommodating approximately 270-540 snacks and drinks. For more
details regarding your specific products, please contact us.
2. How can I customize my vending machine?
We offer OEM/ODM services, allowing you to customize both the
hardware and the software of your vending machine. Contact us for
more details.
3. How do I purchase a vending machine from you?
Contact us to select the machine you like and discuss your specific
requirements.
Once the details are confirmed, we will send you an invoice.
Pay a 50% deposit, with the balance due before shipment.
We will arrange shipment after production. Then, simply wait to
receive your machine.
We will provide a user manual and offer technical support to help
you set up the vending machine.
4. What is the production lead time for the vending machine?
For standard models, the lead time is typically 20-30 days. For
customized vending machines, the lead time is 30-50 days.
5. What is the shipping cost, and how is shipment and customs
handled?
We can arrange door-to-door or door-to-port transportation. To
calculate the shipping cost, we require a detailed address and zip
code.
6. How long does delivery take?
Delivery times depend on the destination. For international
shipping, it usually takes 30-50 days.
7. What is the electricity consumption of the vending machine?
For a cooling vending machine, the electricity consumption is
typically 6-10 kWh per day.
8. What is the warranty?
We provide an 18-month warranty, including free air-shipped spare
parts for any failures. Additionally, we offer tech support through
a WhatsApp group with our engineers, video call, user manuals, and
YouTube videos for technical assistance.
9. How do I make a payment?
After confirming the proforma invoice, a 50% TT deposit is required
before production, with the balance due before delivery.
10. Do you export machines to my country?
Yes, we have exported our vending machines to over 60 countries.
Contact us for customer references in your country.
11. How do I withdraw money from the card reader?
It usually takes about half a month to process and remit the money
to your bank account.
