FQA
1. Can the good tray fit our product?
We have 6 kinds of good tray option, including, spiral, conveyor
belt, direct push, hanging good tray, medicine good tray,
Locker good tray. We can select good tray base on your product
dimension and packing.
2. Can we put our logo on the machine?
Yes, we can custom the sticker for you. And for our touch screen
vending machine, you can upload your logo and service hot line to
the screen.
3. Can I remotely check the inventory and sales data?
Yes, with our smart vending system, all data can be checked from
mobile and you can even remote control the machine. For example,
cooling system on/off, machine on/off. Remote put the machine out
of service and other machine setting.
4. Do your machine accept my country money/currency?
We have bill/ coin/ card/ E-wallet payment option, Currently our
payment solution support more then 100 countries, so most likely
our machine can support your country money/currency.
5. Do you provide after-sales service/ product warranty?
We provide one year warranty. Free spare parts within one year, and
life time remote tech support. We handle software maintain for your
machine.
6. How long do you deliver?
For standard machine, lead time is 30-45 days, for custom made
machine, please check with our sales team.
7. Why should we buy from you instead of other supplier?
We had exported our machines to more then 50 countries, with high
repurchase rate. We representing the highest quality standard of
China vending machine. Strong hardware and stable software system.
8. Do you develop the software yourself?
Yes, we have a big software development team. Our R&D staff
occupy 40% of the total staff quantity. Both hardware and software,
we develop and produce by ourself.
