1. After sample approved, clients pay 30% of full invoice as
deposit, then we start production.
2. We send photos or issue mass production samples to clinets for
inspection after production finished. Clients inspects goods in
factory or third party inspection are all acceptable.
3. We arrange shipping as clients' request after payment of
balance.
First: let us know your requirements or application.
Second: we quote according to your requirements or our suggestions.
Third: customer confirms the samples and places deposit for formal
order.
Fourth: we arrange the production.
Fifth: If need take photos of goods before shipment, we will take
photos of goods and send to you checking. Then arrange the
shipment.
Our Services:
1. We provides Top Level Customer Service that specialists are
always standing by to solve any of your problem.
2. If you have any questions about the shipping time & defective
quality , please do contact us, we can give you a satisfied answer
& resolution.
3. Your 5-STAR POSITIVE feedback is very important for us and
Please do NOT leave negative feedback without any communication.
About sample:
1. For the existing samples we have stock, we could provide free
samples, but the freight charge need to be paid by customers.
2. If you need samples of your own design or custom logo, you will
have to pay the mould charge (set up charge).
3. We will start to prepare samples for you as soon as we confirm
the payment. Your full address (including receiver's full name,
phone number, zip code, city and country) should be well declared.
4. If you do not have a DHL, FEDEX, TNT or UPS ACCOUNT for the
freight collection, we also accept transfer through Paypal.
FAQ
1. Q:What other special products can we produce?
A: We custom Medals, Challenge coins, Belt Buckles, Cufflinks,
Bottle opener, Tie clip, Stud earrings, Car Emblem, Dog tags,
Neeklace, Key chain, Ring, Spinner etc.
2. Q:What format of design drawings do we accept?
A: Adobe Illustrator file is the best, but PDF, PS, PNG JPEG also
is OK.
3. Q:What is the MOQ
A: Our MOQ is 100 pcs.
4. Q:How about the standard quality?
A: All looks good and defeat rate under 5%, not 100% perfect .
5. Q:How about the sample policy?
A: We can provide 2 pcs free samples but the size no more than
2inches .
You need to pay mold fee and shipping cost (if need to ship to you
).
6. Q:Why should I pay all fee before production, why can't pay 50%?
A: From artwork to produce will cost workface and our lots of
attention, just to make sure this order can come out perfect and
you want them.
7. Q:How do I pay my order?
A: PayPal, Western Union, T/T and Alipay (best suggestion )
8. Q:Which delivery way is avaiable?
A: FedEx, DHL, UPS(best suggestion), and TNT.
9. Q:Can I ues my own delivery account , if I have?
A: Sure, that is okay.
