1.Question:Are your manufacture?
Answer:
We are manufacture of the PVC/UPVC/Plastic/Vinyl window door
machine, Aluminum window door machines, Insulating glass machines.
2.Question:What’s the customer service?
Answer:
1).Reply within 12 hours.
2).One to one service.
3).24 hours for after-sale service.
4).More than 15 years experience in this field.
5).Fluent English, communication barrier free.
3.Question:What’s the guarantee?
Answer:
1).Our guarantee for 2 years.
2).24 hours technical support by email or calling.
3).English manual and video tutorial.
4).2 years quality guarranty for the machine (excluding the
consumables).
5).We will provide the consumable parts at an agency price.
6).24 hours on line service each day, free technical support.
4.Question:If your price is higher than another company or factory?
Answer:
Please check, what is is the difference of the machine parts,
service and guarantee, especially the machine inner electric parts,
sometimes, if machines have breakdown, the most reason is the
machine inner electric parts problem, we use the world famous brand parts to install to machines inner,
so that can sure you can use the machines very long long years. We believe that you will choose the true quality long lifetime
machine, not cheaper machine.
5.Question:How long is the delivery time?
Answer:
For standard machines, it will take 1-15 days. (Some machines, such as the lock hole milling machine, end milling
machine or glass edge polishing machine or butyl extruder machine
etc., these common models machines, if you buy separate machine, we
can delivery within 1-7 days after get your deposit, it depends on
different model; If your order machines are enough a container to load or you
order the whole production line machines, we can delivery within
10-15 days.)
For non-standard machines and customized machines according to
clients specific requirements, it will take 15 to 30 days. (If the
machines that customer ordered are very special, we will take long
time to make the machine specially, it will take 15-30 days, this
point hope customer can understand, thanks!)
6.Question:How's the payment?
Answer:
1).Telegraphic Transfer. T/T: 30% T/T deposit, 70% rest balance
before shipment or against the original BL scanning. (If customer
want to pay little deposit in beginning, for example, some customer
want to pay 10% deposit, it is also acceptable; If some customer
visit our factory and confirm the order, want to pay some cash as
deposit, it is also acceptable).
2).If you want by Western Union or Trade Assurance, it is also OK.
7.Question:What is SAINT BEST GROUP special advantage?
Answer:
We have skilled engineers with well English ability in this field
about 20 years, they can directly to give you any help on machines
by calling or by video link or by email in short time. Before our
machine reach your workshop, if you need we help you to design the
drawing that list all machines should how to place in your
workshop, we can help you to make the drawing to give suggestion in
short time; And if you need we suggest how many squaremeters
workshop is betterr, you can tell us your plan production, then we
will suggest how many machines you need, and tell you how many
squaremeters workshop is better.
8.If I want to use some certificates to pay less tax for importing
your machines, can you help me?
Answer:
Our company can make the different Certification of Origin, it will
make you to pay the less tax if you import our machines.
