FAQ
Q1: How the product pricing and how to consult prices?
A:We pricing the products according to the customers' choice on
materials,printing,and other process flow and so on. And you can inquiry by TM,skype
or send e-mail to us.
Q2: What information should I let you know if I want to get a
quotation?
A:
-size of the products (Length x Width x Height)
-material and surface handling (We could advise if you’re not sure)
-printing colors (could quote 4C if you’re not sure)
-quantity
-FOB price is our usual price term, if you need CIF price, please
let us know your port of destination.
-If it is possible, please also provide with pictures or design
sketch for checking. Samples will be best for clarifying. If not,
we will recommend relevant products with details for reference.
Q3: When we create the artwork, what kind of format is available
for printing?
-The popular ones: PDF, AI, PSD.
-Bleed size: 3-5mm.
-Resolution: no less than 300 DPI.
Q4: How many days will samples be finished? And how about the mass
production?
A: Sample leadtime: usually need 3-7 work days. Mass production
leadtime usually need 7-15 work days, it based on different
quantity.
Q5:If the products have some quality problem,how will you deal with
it?
A: Each step of production and finished products will be inspected
by QC department before shipping.If the quality problem of products
caused by us, we will provide a replacement service.
Q6:Could you provide samples for checking the quality?
A:Yes, we provide free samples if available in stock, but customer should bear the freight
charges.
Q7:How to make payment?
A:T/T,L/C&Western Union,paypal, trade assuranve via Alibaba, we
also accept most other convenient methods of payment.
