FAQ
Q: What is the guarantee time ? if machines broken or lost during
sea freight who will take responsible ?
•A: Guarantee time is for one year from Machine arrive customer sea
port. for every export machine we buy insurance for it . if machine
lost or broken during sea freight . we take responsible for it .
Q: During Guarantee time , if machine broken by machine design
,what should we do?
•A: during guarantee time , if machine broken by machine design
fault , we talk all responsible , for machine broken part free
charge send to you , if after change broken part machine can not
work , we send new machine to you .
Q: Which kind documents your company can provided?
•A: after ship depart from China port ,we can get documents from
Shipping company such as : bill or lading , insurance
documents.packing list , commercial invoice . if you need , we also
can apply CO ,FORM F, FORM E etc.
Q: After guarantee time , if we need spare parts , can you provided
it ?
•A: we can provided for the machine spare part .
Q:Which kind of package you will use ?
•A:For export , we usually use plywood box . which meet export
standard.
