About the samples fee
1. Why do you charge samples fee?
We need to order the material for your customized designs, we need
to pay the printing and embroidery, and we need to pay our
designers salary. Once you pay the sample fee, it means we have the
contract with you, we will take responsibility for your samples,
until you say “ok, it is perfect”.
2. How much is the samples fee?
The account is up to your samples, usually it is 100 USD, but if
there are many embroideries or printings, and it is complex, the
sample fee will be higher.
3. Is the sample fee refunded when the order is placed?
Yes, if your order amount is more than 10,000 USD, the sample fee
will be refunded to you.
4. How can get the free samples?
When your value of trade reaches 50,000 USD, you will be our VIP
customer. And all your samples will be free, meantime the samples
time will be much shorter than normal.
5. What is the samples time?
It is 3-7 days according to the different samples. If you want the
samples urgently, it can be done within two days.
6. If I send my own samples to you, you duplicate the sample for
me, should I pay the samples fee?
No, once we promise you that we can do it, you will not pay any
fees any more.
7. How about the sample freight?
If you have an international express account, you can choose
freight collect, if not, you can pay the freight together with the
sample fee.
8. If I don’t like the sample when I receive it, can you modify it
for you?
Yes, until you say “yes, it is ok”.
