Benefits of Shangxu QMS Queuing Solution:

• Organizes your lines and enforces business rules – appointments, priorities and so forth.
• Reduces queue length, as well as perceived and actual wait times thus improving customer satisfaction.
• Entertains waiting customers with integrated digital signage.
• Enables performance and service level analysis, thus helping management streamline customer service and reduce operation costs.

Unique advantages of Shangxu Queue Management:

• Central server can be scaled up from a single point-of-service to any number of branches.
• Hardware independence – install any kiosk, display, audio equipment and so forth.
• Flexible solution capable of addressing any business requirement and all types of customer service (Bank, healthcare, government, and others).

Main Features

• Reception supports both self-service (Windows/iPad Kiosk) and human (greeter/receptionist).
• Queue control functions include open and close counter, call next customer, call a specific customer,transfer to other counter and service,call back and many more options.
• Abandoned customer management reports abandoning and returning customers, supports call again and automated identification of abandoning customers.
• Workforce management reports back-office work, breaks and sign-out reasons.
• Service documentation functions describe interactions using free text or predefined transaction codes.
• Ticket format – print ticket number, greeting, service, promotional message, time of arrival. The ticket format allows unlimited text and images,also can print in Arabic and etc multiple language.
• Customer directions – that makes use of screens, LED signs, audio (automated voice)
• Screen display format – shows queue number along with complete digital signage functionality.

Queue Reporting System