FAQs proposed by different countries:
1. South Africa
Q1: How can the GM inverter help me during loadshedding stages?
A1: This inverter is an ideal loadshedding solution. It provides
instantaneous switchover to battery power the moment the grid
fails, keeping your lights, internet, TV, and essential appliances
on without any interruption through all stages of loadshedding.
Q2: Is it NRS-certified for legal grid connection in South Africa?
A2: The inverter is designed with international grid standards in
mind. We are actively pursuing NRS 097-2-1 certification for the
South African market. Please check with your supplier for the
latest certification status of available models.
Q3: Can I use it to reduce my dependence on Eskom's ever-increasing
tariffs?
A3: Without a doubt. By maximizing solar self-consumption, you
directly reduce the amount of electricity you need to buy from
Eskom. The feed-in capability also opens the possibility for future
small-scale embedded generation programs, turning your roof into a
source of savings.
Q4: What size system do I need for a 3-bedroom house in
Johannesburg?
A4: The 5.5kW model is an excellent starting point for a typical
3-bedroom home, capable of running lights, TV, fridge, computer,
and a small air conditioner. For homes with higher consumption
(e.g., geysers, pool pumps), the 6.2kW model or a parallel system
is recommended.
Q5: How reliable is the WiFi monitoring with sometimes unstable
internet?
A5: The monitoring system stores data locally on the device. If the
internet connection drops, it will continue logging, and once the
connection is restored, it will sync all the historical data to the
cloud, so you never lose track of your system's performance.
Q6: Does the high PV voltage range help with winter generation?
A6: Yes. Solar panel voltage increases in colder weather. The wide
MPPT voltage range (60-500VDC) ensures the inverter can still
efficiently harvest energy from your panels during the cold, sunny
winter days in South Africa, optimizing year-round production.
2. Kenya
Q1: Is this system suitable for off-grid applications in rural
Kenya?
A1: Perfectly. The GM inverter's robust off-grid capability allows
it to form a stable micro-grid for a home, school, or clinic in
remote areas, powered entirely by solar energy and batteries,
providing reliable electricity where the national grid does not
reach.
Q2: Can it handle the high-altitude conditions found in some parts
of the country?
A2: The inverter's design is suitable for a range of environmental
conditions. While it's always best to install in a controlled
environment, its components are rated to perform reliably at
various altitudes typical across Kenya.
Q3: How does the "Lithium Battery Activation" feature work?
A3: If a lithium battery enters a protection mode and shuts down
due to complete discharge, this feature allows the inverter to use
available PV or grid power to "wake up" and reactivate the battery,
a valuable and convenient safety feature.
Q4: What is the benefit of the high solar charging current?
A4: With a maximum solar charging current of 120A (on the GM6200
model), the inverter can quickly recharge a large battery bank
during short hours of peak sunshine. This is crucial in regions
with consistent sun patterns, ensuring your batteries are full by
midday.
Q5: Is the installation process complicated?
A5: The inverter is designed for straightforward installation by a
qualified electrician. The ports are clearly labeled, and
comprehensive manuals are provided. We also have technical support
available for installers in Kenya.
Q6: Can I power a small water pump for irrigation with this
inverter?
A6: Yes, the pure sine wave output is clean and stable, suitable
for running single-phase AC water pumps. This allows you to use
solar power for agricultural activities, reducing operational costs
and increasing farm productivity.
3. Egypt
Q1: With Egypt's abundant sunshine, how can I maximize my solar
energy usage with this inverter?
A1: The GM inverter's high-efficiency MPPT (94% conversion
efficiency) ensures you get the most power from your solar panels.
You can set the supply priority to "SBU" to use solar energy to
power your loads and charge batteries first, before drawing any
power from the grid.
Q2: Can it withstand the extreme heat and sandstorms in desert
areas?
A2: The inverter is rated for temperatures up to 50°C. For
installation in very hot and dusty regions, we recommend placing it
in a shaded, indoor, and well-ventilated location. The detachable
dust cover offers additional protection against fine sand
particles.
Q3: Does it support the three-phase grid common in commercial
applications?
A3: While a single unit is single-phase, you can connect up to 12
units and configure them for 3-phase output. This makes the GM
series scalable from a single home to a large commercial business,
providing balanced three-phase power.
Q4: What is the "Initial Feeding Voltage" of 120VDC?
A4: This is the low voltage at which the inverter starts feeding
solar power into your home's circuits. A low start-up voltage means
it begins generating power earlier in the morning and continues
later in the evening, maximizing your daily energy harvest.
Q5: How can the remote monitoring help me as a business owner?
A5: You can monitor the performance of multiple systems from a
single dashboard. Track energy savings, system health, and ROI
across different branches or locations, enabling efficient fleet
management of your solar assets.
Q6: Is the output voltage stable for sensitive medical equipment?
A6: Yes, the pure sine wave output is as clean and stable as, or
even better than, the power from the grid. This makes it perfectly
safe for powering sensitive devices like medical equipment,
computers, and high-end audio/video systems.
