1. Question: What is your minimum order quantity and payment
deadline?
Answer: Usually, the minimum order quantity is 500 kilograms, but
we can discuss this on a case-by-case basis. The payment methods
are as follows: (1) 30% T/T as a deposit, and 70% before delivery.
2. Question: How many types of aluminum products do you have?
Answer: Our main products include polished, anodized, and
powder-coated aluminum.
3. Question: Are the prices the same for all colors with the same
surface treatment?
Answer: Not yet. For powder-coated aluminum, brighter colors are
more expensive than white or gray; for anodized aluminum, colored
versions are more expensive than silver, and black versions are
more expensive than colored ones.
4. Question: How do you calculate the weight of the products?
Answer: We can choose between theoretical weight and actual weight
based on the customer's requirements.
5. Question: How do you handle quality issues?
First of all, we have confidence in our products because we have
our own raw material factories, and the goods go through very
strict inspections. Of course, some unavoidable damage may occur
during delivery. If you find that many products have significant
quality issues and it is indeed due to our factory’s production, we
can negotiate to compensate you for your losses.
6. Question: Can you provide a certificate of conformity (C/O) and
other certifications regarding product quality?
Yes, we can provide these certifications according to the
customer’s requirements.
