Customer Support
Frequently Asked Questions
- Pricing: Quotes provided within 24 hours of inquiry
- Samples: Available for purchase - contact us
- Lead Time: 7-15 days for small quantities, ~30 days for large orders
- Payment: T/T, PayPal, AliPay or other negotiable methods
- Shipping: Sea, air or express (DHL, UPS, FedEx, etc.)
Our Business Philosophy
- Maintain good quality and competitive pricing
- Treat every customer as a friend - building long-term relationships
Manufacturing Advantages
- Easy installation with regular items in stock
- Free design drawings available upon request
- Remote control and adjustment capabilities
- 24-hour response guarantee
- Fast delivery: Typically 6-8 working days
Shipping & Support
Charming LED delivers best-in-class online services and collaborates with leading logistics partners to guarantee the
fast, secure delivery of your products. Our dedicated support team
stands ready to assist you whenever you need it.
Warranty & Support
We back the quality of every product with a 2-year comprehensive warranty that covers all displays, modules, and components. Throughout this
period, we offer free replacement or professional repair
services—ensuring your equipment maintains seamless, reliable
operation with zero unexpected downtime. Even beyond the warranty
term, our support remains consistent: we provide lifetime maintenance assistance, where you only cover the cost of raw materials, with no extra
service fees attached.
To empower your team for smooth, independent operation, we include complimentary technical training featuring hands-on guidance on both equipment operation and routine
maintenance. You will also receive a complete suite of essential
documentation, including user manuals, software packages, test
reports, and CAD drawings—all designed to streamline your workflow
and eliminate operational bottlenecks. Whenever you need additional
help, our team of seasoned experts is on standby to deliver prompt,
professional technical support, ensuring your queries are resolved
efficiently.
