MEYI PACKAGING understands that sometimes you just have a simple question that
should be answered by the web site but isn't. Realizing this, we
have tried to put together most of the most frequent questions we
get from our customers all over the world. If your question isn't
answered here you can always call us toll free at 0086-510-86562585 or use WhatsApp 0086-13861642099 and one of our sales associates will be happy to help you.
1. How do I get fast response of products?
If you sent emails and want quickest response for our products
details, you can find another way that add our trade manager or add our mobile number showed on the Alibaba page, because we have very fast talking tool such as wechat, whatsapp, vibre, skype, linkedin, facebook, etc.
2. How soon can I get a price quote?
For most projects, once we know bottle material, bottle weight, pump size, cap material & weight, or bottle decoration method, printing requirements and quantity, we can provide
you with a price quote within 24 hours.
3. How long will it take to receive my products?
As a general rule for available mold’s products, it will take 3 weeks for us to produce your products. But if we have stocks for common items in common colors, we can ship immediately as you wish.
4. Can I have a custom designed and mock up sample?
We are a custom shop. We design and construct each project to the
individual customer's needs. We also can mock up samples quickly
after getting design from customers.
5. Is there a minimum order requirement?
Due to the daily production capacity is very huge and shipping
freight, we do not accept small orders. Our minimum order quantity is 10,000 pcs per model, but we can help to do several colors for choice. It is recommended for you to order a 20”GP or 40”HC to
reduce the unit price and shipping cost.
6. Can I get a sample?
Yes, on some items in stock, we can send immediately. And for shipping charge, if you are new customer of our company, please provide us FedEx, DHL or TNT or UPS account number for freight collecting. If You are our old customer, we can send free samples including express cost. If you want customized samples, we can fast making samples in 7days based at reasonable sample
charges.
7. What are your office hours?
You can reach us between the hours from 8:00 A.M. to 6:00 P.M. (Time zone GMT+8, from Monday to Saturday except Chinese national holidays.
Phone: 0086-510-86562585
E-Mail: sales at meyigroup dot com
8. Do you sell any additional products not listed on your online
catalog?
We sell over 20,000 different types of glass perfume bottles or
cosmetic packaging items and are always adding new items to our
website. However, every item that we currently sell is listed on
our website. If you cannot find the exact packaging bottles or
perfume & cosmetic package product that you are looking for, please e-mail
your request support at sales at meyigroup dot com and we will be happy to verify whether or not this is an
item that we carry.
9. Do you have a price catalog?
We are a professional cosmetic bottles and pumps manufacturer. All of our bottle products are made in different materials and in different weight with different artwork or decoration request. So we do not have a price catalog.
10. How do I know I can trust ordering from you?
MEYI PACKAGING is a member of Alibaba’s Golden Trusted Supplier and we have many experiences in broad Beauty Exhibitions in different countries and is proud to have a rating of Excellence. We have been in cosmetic packaging business since 2008 and are committed to bringing our customers 100% satisfaction.
11. Can you do the design for us?
Yes. We have a professional team having rich experience in cosmetic bottles and caps design and manufacturing. Just tell us your ideas and we will help
to carry out your ideas into perfect bottles and cap. We can make design drawing and 3D display to you. It does not matter
if you do not have someone to complete files. Send us high
resolution images, your Logo and text and tell us how you would
like to arrange them. We will send you finished files for
confirmation.
12. What is your term of delivery?
We accept Exwork, FOB, CIF, DDU, DDP, etc. You can choose your ideal term which is the most convenient or cost effective for you. Of course, for more information, you can check our website www.meyigroup.com
13. What is your payment term?
T/T. 30% deposit, balance before shipment.
You can use also alibaba trade assurance.
14. How do you control the quality?
We will make samples before mass production, and after sample
approved, we will begin mass production. Doing 100% inspection
during production; then do random inspection before packing; taking
pictures after packing.
15. If any quality problem, how can you settle it for us?
If any breakage or defect products were found, you must take the
pictures from the original carton. All the claims must be presented
within 7 working days after discharging the container. This date is
subject to the arrival time of container.
We will advise you to certify the claim by third party, or we can
accept the claim from the samples or pictures you present, finally
we will completely compensate all your loss.
All our products have a quality warranty of 2 years.
